18 Ways to Harvest Compassion
One of my roles at Lion's Heart was partnership development. We had a multi-faceted relationship with Activity Hero, which does an...
Echo Your Customers Opinions with Infographics
Customers are willing to tell you what they want and need and love to know you are listening. While at Lion's Heart, we explored what...
Combining Analytics with Customer Surveys
It's good to be perplexed by Google Analytics. It's not fun, but can be fortuitous. Unanswered questions are a call to action to become...
Why Non-Profits Can, Must, Participate in the Innovation Economy
The GSV 2016 Pioneer Summit is the closest I’ve come to looking into a crystal ball in the future. But far off in Silicon Valley terms is...
Social Impact of Your Solution
Not everything is about business. When you have a solution that transforms customers into the best versions of themselves, that's an...
Customer Personas
Some customers are only with us only for a short time, then graduate to new new phase of their lives. Often there's a lasting impact to...
